Terms of Service for Fairfax Dog Walking, LLC (DBA Dunn Loring Dogs)

Introduction

Welcome to Fairfax Dog Walking, LLC (doing business as Dunn Loring Dogs, referred to as “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website, mobile application, and any related services. By accessing or using our services, you agree to these Terms. If you do not agree, you must discontinue using our services immediately.

Definitions

• “Client” refers to any individual or entity that uses our services.
• “Pet” refers to any animal for which services are requested.
• “Services” refers to dog walking, pet care, and related services provided by us.

Eligibility

You must be at least 18 years old to use our services. By agreeing to these Terms, you confirm that you meet this age requirement.

Services

We provide professional dog walking and pet care services tailored to meet the needs of your pet. All services are subject to availability and may vary based on location.

Booking and Payment

1. Scheduling: Services can be booked through our website, mobile application, or by contacting us directly.
2. Payment Terms: Payment is due at the time of booking unless otherwise agreed upon in writing. We accept major credit cards through secure third-party payment processors.
3. Cancellations and Refunds:
   • Cancellations made more than 24 hours before the scheduled service are eligible for a full refund.
   • Cancellations made within 24 hours of the scheduled service may incur a cancellation fee.
4. Late Payments: Late payments may result in service suspension and additional fees.

Client Responsibilities

1. Ensure accurate information about your pet, including any health concerns or behavioral issues.
2. Provide secure access to your property and pet (e.g., keys, security codes).
3. Maintain your pet’s vaccinations and health records.
4. Inform us of any changes to your contact details or pet care instructions.

Limitations of Liability

We are committed to providing the highest level of care for your pet. However, we are not responsible for:

1. Injuries or accidents resulting from pre-existing health conditions.
2. Damage caused by your pet to property or other individuals.
3. Loss or damage resulting from factors outside our control, including extreme weather or emergencies.

SMS Messaging Terms & Conditions

By providing your phone number and opting into our SMS services, you agree to receive text messages related to our services. These messages may include:

• Appointment reminders
• Service updates and confirmations
• Account notifications
• Promotional messages (if opted in)

Messaging Details

• Messaging Frequency: Messaging frequency may vary based on your interactions with our services.
• Message and Data Rates: Standard message and data rates may apply based on your mobile carrier plan.
• Opt-Out: You can opt out of SMS messages at any time by texting STOP to the message you received.
• Assistance: For help, text HELP to the message you received or visit our website at https://dunnloringdogs.com.
• Additional Information: Visit our Privacy Policy and Terms of Service for more details.

Cancellation of Services

We reserve the right to cancel or refuse service to any client at our discretion. Reasons for cancellation may include, but are not limited to:

1. Unsafe conditions for our staff or your pet.
2. Non-compliance with these Terms.
3. Failure to provide accurate or complete information.

Intellectual Property

All content on our website and promotional materials, including text, graphics, logos, and images, is the property of Fairfax Dog Walking, LLC or its licensors. Unauthorized use is strictly prohibited.

Privacy

Your use of our services is subject to our Privacy Policy, which can be found at https://dunnloringdogs.com/privacy-policy.

Dispute Resolution

1. Governing Law: These Terms are governed by the laws of the State of Virginia.
2. Arbitration: Any disputes arising from these Terms will be resolved through binding arbitration in Fairfax County, Virginia.
3. Waiver of Class Action: You agree to resolve disputes with us on an individual basis and waive the right to participate in a class action lawsuit.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of our services after changes are posted constitutes your acceptance of the updated Terms.

Contact Us

If you have any questions or concerns about these Terms, please contact us:

• Email: [email protected]
• Phone: (703) 829-7783
• Website: https://dunnloringdogs.com

Last Updated: 1/25/2025